Last Updated: April 2026

1. Overview

At Jen Luo Designs, we are committed to protecting your personal information and being transparent about how we handle it. This policy explains how we collect, use, store, and disclose your data in accordance with Australian law.

2. Information We Collect

We only collect personal information that is reasonably necessary to fulfil your orders and improve our services. This includes:

• Contact Details: Name, shipping address, billing address, email, and phone number.

• Order History: Details of the cards and prints you have purchased.

• Payment Information: We do not store full credit card numbers. Payments are processed via secure third-party providers.

• Technical Data: IP address and browsing behaviour collected via cookies to enhance your site experience.

3. How We Use Your Information

We use your data for the following primary purposes:

• Order Fulfilment: To process payments, print items, and ship products to you.

• Customer Support: To answer enquiries and resolve issues.

• Marketing: If you opt-in, we will send you updates about new card designs or seasonal sales. You can opt out at any time.

4. Disclosure of Information

We never sell your personal information. We only share it with third parties necessary to run our business, such as:

• Delivery Partners: Australia Post or couriers to deliver your prints.

• IT & Marketing Tools: Service providers like Shopify, or Google Analytics.

• Legal Requirements: Where required by Australian law or to protect our legal rights.

5. Data Security and Retention

We take reasonable steps to protect your data from misuse and unauthorised access through:

• Encryption: Use of SSL certificates for secure transactions.

• Limited Access: Ensuring only essential staff can view your details.

• Retention: We keep data only as long as necessary for tax and business purposes, then securely destroy or de-identify it.