Your Questions, Answered

  • Quality is a priority.

    My cards and prints are produced on high-quality watercolour paper (typically 200gsm or higher).

  • To keep shipping costs low and give you the freedom to match your own decor, all prints are sold unframed.

    Contact me directly to discuss framed options.

  • You can reach me anytime via our contact page.

    I aim to respond as early as possible.

  • I’d love to tailor my cards and prints for your special projects or special person.

    Please complete the Contact Form to discuss custom commissions, personalised messages for cards, or specific sizing for prints.

  • I strive to be as kind to the planet as possible.

    All my cards and prints are packaged with FSC-certified or recycled card and packaging.

  • Yes! I regularly sell my cards and prints at local artisan markets in New South Wales. If you're local area, come say hi and see my collection in person.

    Stay up to date with my upcoming market schedule by following my instagram and facebook.

  • Absolutely! If you’re sending a print directly to a special person, just leave your message in the "Notes" section at checkout. I will hand-write it inside the card for that extra personal touch.

  • Yes, I ship worldwide!

    International shipping rates are calculated at checkout.

    Please note that customers are responsible for any customs fees or import taxes that may apply in their specific country.

  • The best way to see my latest work is to follow me on Instagram @JenLuoDesigns or sign up for my newsletter for early access to new drops!